Frequently asked questions
Find answers about arrival, breakfast, dining, parking, facilities, and the guest services available during your stay.
Check-in & Check-out
What are your reception hours?
Reception is open daily from 07:00 to 23:00. Guests can also contact the hotel by telephone for assistance when needed.
What time is check-in?
Check-in is available from 15:00 to 23:00. If you expect to arrive later, please contact us in advance so we can assist with your arrival.
What time is check-out?
Check-out is available from 08:00 to 12:00.
Do you offer express check-out?
Yes. Kandania Paradise offers express check-out service for a faster and easier departure. Where applicable, this may also be completed through an Express Checkout Authorization Form.
Is early check-out or late check-in possible?
Yes, early check-out and late check-in are available upon request. Please let us know in advance so we can make the necessary arrangements.
Parking, Bus Stop & Luggage
Is parking available at the hotel?
Yes, free parking is available for guests at Kandania Paradise.
Is there a bus stop near the hotel?
Yes, there is a bus stop near the hotel, making it easier for guests to travel to and from the area.
Do you offer luggage assistance?
Yes. Kandania Paradise offers luggage assistance and luggage transfer service for guests upon arrival and departure.
Can I leave my luggage before check-in or after check-out?
Please contact reception and we will do our best to assist you based on availability and your travel schedule.
Breakfast
What time is breakfast served?
Breakfast is served daily from 08:30 to 11:30.
Do you offer early breakfast?
Yes, early breakfast service is available upon request. Please inform us in advance so we can prepare it for you.
Can breakfast be served in the room?
Yes, breakfast can be served in the room upon request.
Do you offer takeaway or packed breakfast?
Yes. Breakfast or food can be provided in special takeaway packaging upon request, especially for guests departing early or planning a day trip.
How long is breakfast available?
Breakfast is available for more than three hours each morning, from 08:30 to 11:30.
Restaurant & Room Service
What are the restaurant opening hours?
The restaurant operates daily from 18:00 to 23:00.
Do you offer room service?
Yes. Room service is available daily from 12:00 to 21:00 and works by telephone request.
Can I order food to my room?
Yes, guests can order food to their room during room service hours by calling the hotel.
Is breakfast the only meal available in-room?
No. In addition to breakfast service on request, food may also be ordered through room service during operating hours.
Hotel Services & Facilities
What facilities are available at Kandania Paradise?
Kandania Paradise offers an outdoor pool, spa, restaurant, room service, free Wi-Fi, free parking, concierge support, and guest assistance services.
What are the pool hours?
The pool is open daily from 09:00 to 21:00.
What are the spa hours?
The spa operates daily from 18:00 to 21:00.
Do you offer laundry service?
Yes, laundry service is available for guests.